Privacy Policy

Last updated: 2026-11-01

Ratotecki Inc. ("we") respects your privacy. This policy explains what personal information we collect through ratotecki.com, why, and how we protect it.

What we collect

• Contact and demo requests: the name, email address, company name and message you submit.
• Technical data: when you submit a form, we log your IP address and browser type to prevent spam and abuse.
• Orders: your name, email address, phone number and shipping address, plus what you bought.

We do not see or store your card details. Payments are processed by Stripe, which handles card data under its own privacy policy and security standards.

Why we use it

• To reply to your questions and demo requests.
• To process, ship and support your order, and to send you order and tracking updates.
• To meet legal, tax and accounting obligations.

We do not sell your personal information or use it for third-party advertising.

Who we share it with

Only with the service providers needed to run the store: our payment processor (Stripe), our hosting provider, and the shipping carrier that delivers your order. Some providers may store data outside Canada.

How long we keep it

We keep order records as long as tax and accounting rules require, and contact messages only as long as needed to respond and follow up.

Your choices

You can ask to see, correct or delete the personal information we hold about you by using our contact form.